O!Bank warns about telephone scam

O!Bank warns about telephone scammers and shares recommendations on data protection given by the National Bank of Kyrgyzstan.

How do scammers operate?

• They call and introduct themselves as bank employees.
• They report problems with your account or a leak of personal data.
• They ask to provide details such as passwords, PIN codes, card numbers or tax ID.
• They may offer to transfer money to a “safe” account or perform other actions to “protect money”.
• To be convincing, they may send fake documents with bank logos and signatures.

How to protect oneself?

• End the conversation if you receive a call from a suspicious number and are informed of a data leak or unauthorized loan.
• Do not provide personal data (CVV code, tax ID, PIN codes, etc.) and do not confirm the information.
• Do not answer video calls from unknown numbers and do not click on suspicious links.

What to do if you have become a victim of fraudsters?

• Notify the bank to block the card or account.
• File a complaint with law enforcement agencies.

Important: O!Bank and National Bank employees do not call regarding loan applications without your consent and do not send official documents in messaging apps.